Career Launch Course-Managing Staff as a New Dermatologist: How to Have Crucial and Difficult Conversations; Presented by Darryl Harris

Managing Staff as a New Dermatologist: How to Have Crucial and Difficult Conversations; Presented by Darryl Harris

Video Transcription

Video Summary

The video discusses the challenges and importance of having difficult conversations as a new dermatologist, particularly with team members. The key points emphasize the necessity of addressing issues early to prevent them from worsening. Different types of problematic team members are identified using a skill and attitude matrix: those with low skill and attitude need a performance plan, while those with a good attitude but low skill need coaching. High skill but bad attitude individuals require counseling, and those with good skills and attitudes may need environment adjustments if performance slips. Effective leadership involves setting expectations, addressing issues respectfully yet directly, and understanding the team dynamics. Conversations are crucial for maintaining team integrity and ensuring optimal performance. Techniques for having these conversations include diagnosing the problem accurately, listening actively, determining the cause, and developing an appropriate action plan. A methodology for coaching involves agreeing on the issue, committing to mutual goals, teaching, initiating a plan, observing progress, and celebrating success. The emphasis throughout is on the respectful resolution of issues and understanding individual team member needs to maintain respect and performance.

Keywords

difficult conversations

dermatologist

team dynamics

performance plan

leadership

coaching

team integrity

respectful resolution